Shipping and Returns
At Vitality 4 Life, we strive to ensure each and every order is delivered to our customers efficiently and effectively. We endeavor to use the best possible delivery service available to us at the time of dispatch depending on the the item ordered and your location. We use and trust DPD Local to deliver our wide range of products - from Cold Press Juicers to Pilates Reformers.
We are proud to offer FREE shipping within the UK on purchases £69 and over, purchases under￡69 are charged a flat fee of ￡8.99; it is just one of the ways we try to help every individual have access to healthy living products.
Please note our couriers require a full street address for all deliveries. We also require a email address and contact phone number. Failure to provide a street address, email address or phone number in checkout may lead to shipping delays.
To deliver to an address without a signatory you must authorise "Authority to Leave". Simply check the box 'Authority to Leave' in Checkout along with any instructions for the courier. If "Authority to Leave" is selected and parcel is delivered, Vitality 4 Life holds no responsibility for the safety of the parcel from the requested shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.
Please note for large items such as pilates equipment, delivery of these products will be to your front door only, and as these are large items we recommend you have assistance on hand to help you move them inside the premises. If you require further assistance getting the item inside, please let us know and we can source a quote for this service at an additional delivery cost.
DPD Local Delivery
DPD Local will keep you updated on your delivery. After you have made your purchase and we have dispatched it, you will receive an ODD (On Demand Delivery) message to your mobile or email. The message will contain your tracking number and also when to expect your parcel. You will have several delivery terms which you can edit as required on the DPD site such as:
- Change the delivery day
- Collect from Pickup Shop
- Deliver to my Neighbour
- Upgrade my delivery
- Deliver to a safe place
DPD will send you a 1 hour time slot as soon as your parcel leaves their depot and then deliver your parcel.
Delivery time is usually between 1-3 business days. All orders are dispatched from our UK Warehouse:
Unit 7, Vitas Vending Business Centre Fengate, Peterborough, Cambridgeshire, PE1 5XJ United Kingdom Ph: +44 800 023 4129
All orders are processed and dispatched within 48 hours of payment being received. We will always do our best to ensure your order gets to you as quickly as possible; we understand that you may be eager to begin your next chapter of health.
Large products, such as Pilates equipment and Saunas, require further processing and shipping time. Our Customer Support team will contact you to arrange a suitable delivery date and time. Please allow an extra 1 - 2 days on top of the standard UK delivery time.
Although Vitality 4 Life strives to guarantee our customers a timely delivery, once the order leaves our Warehouse and is in the possession of the designated courier company we cannot be held responsible for any delays from thereon.
Tracking your Order
You will receive an email within 48 hours of placing your order with your tracking information. This will include your consignment or tracking number, a link to track the goods and details of the courier company used.
If you experience any trouble tracking your order or have questions regarding your order, please do not hesitate to contact our Customer Support Team via phone, email or using our live-chat facilities.
Alternatively you can also contact the courier company direct, who may be able to assist directly with your enquiry.
Problem with your order?
If for any reason there is an issue with your order, please contact us via phone, email or using our live-chat facilities so that we can assist you.
We ship to the following selected European countries:
- Spain (main land only)
For all other shipping destinations please contact our customer support team directly.
We have both offices and warehouses globally; please note RRP prices and freight will vary depending on location. To shop our products in Europe, please visit one of our European territory websites here.
Simply select your closest Vitality 4 Life store to process your order. Alternatively, feel free to contact us via phone, email or using our live-chat facilities for further shipping information.
At all times we do our very best to ensure our stock levels are accurate on our store; however in rare circumstances items may become unavailable. In these instances we will contact you immediately and work towards the best possible resolution.
Returns & Refunds
We are so confident that you will love your Vitality 4 Life Approved Product we offer our customers a 30 day FREE returns policy on our products. This means if you are not satisfied, we will arrange the return within 30 days free of charge. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.
If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.
All our small parcel returns are handled by DPD Local where you will then receive an email instructing how to complete your return to us.
DPD Local has a three simple step process which requires the following:
- Download the attached pdf. This is your label, you now need to print it and secure it to your parcel.
- Find a convenient DPD Pickup Shop to return your item. (DPD offer a great service that allows you to see your local Pickup Shop)
- Take your parcel to that DPD Pickup Shop (or anywhere you see the DPD Pickup sign at your convenience).
We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging. The refund will generally be processed within 3 working days of receiving the product back to our warehouse.
If the item you received either damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.
Please note: Our Free Returns policy does not apply to larger items including saunas, treadmills and Pilates equipment where return is due to change of mind. In these cases, we will use our courier to book the return freight back to Vitality 4 Life at commercial freight rates (much cheaper than normal courier or postal rates) and this subsidised charge will be invoiced to you. If you have any concerns on the return freight charges for these larger items for change of mind, please contact us here with any questions. Contact Us